Patrick, a single dad of three young boys, was living in a condemned apartment building in Cleveland. Pipes were flooding the apartment, and holes in the roof were causing the inclement December weather to add to the water damage from top to bottom. Patrick contacted United Way 211, who then connected him to a United Way partner agency. The case manager worked with Patrick to find... read more
Mike is a 37-year-old father of two sons who called United Way 211 seeking food assistance. A military veteran, Mike suffers from hearing loss and back problems, which has caused him to struggle to maintain a job. He was living off his savings while looking for work but having a hard time finding a job he could physically do. Through the Help2Veterans program, Mike was connected... read more
Beth called United Way 211 on behalf of her mother, who recently came to the United States as a refugee. Upon arriving, the woman had no income and no health insurance, but multiple medications that Beth and her husband had been struggling to pay for. A 211 Specialist connected her to the MedRefer program – a Cuyahoga County-funded service that helps the community access low-cost... read more
A United Way 211 Specialist received an early morning call from Rachel, a young woman who was crying and needed someone to talk to. After doing a lethality assessment to ensure Rachel was not suicidal, the specialist began to talk her through the situation. Rachel said she is a single mother of two children, and though she was proud to be a mother and only... read more
