2-1-1 HelpLink and Cuyahoga County Board of Health will be launching a COVID-19 Vaccine Information Line on 1/25/21
This notice may be amended at any time without prior notification. Personal information collected by the through this website and the United Way 2-1-1 Community Information Center only when appropriate. With client permission, United Way 2-1-1 may disclose a client’s provided information in order to connect the client with resource referrals.
United Way 2-1-1 requires that all written, electronic and verbal information regarding clients be handled according to certain principles of confidentiality. United Way 2-1-1 defines client confidentiality as the protection of any information shared by the client with a United Way 2-1-1 staff member during the course of the client’s request for information, referral and/or assistance. It includes any written or electronic documents and data collected in the course of program reporting and measurement. Information about a client from written sources may be released only under the following circumstances:
If, with the client’s verbal permission, and at his/her request, United Way 2-1-1 is seeking help for that client from another agency, verbal information about the client may be given to that agency to the extent necessary to obtain help, or to establish that it is not available. There are some circumstances in which United Way 2-1-1 staff members are required to break client confidentiality. Client confidentiality and rights to privacy do not apply in the following circumstances:
United Way 2-1-1 collects and aggregates non-identifying client information for the purpose of data reports for funders, the public and website analysis.