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Featured Programs 

United Way 211 serves as a vital connection to community resources for our neighbors in Cuyahoga, Geauga, and Ross counties. Our social service professionals have extensive Community Resource Navigation training, which allows them to break down complex situations and help callers find the resources they need 24 hours a day, seven days a week, 365 days a year.

This is made possible by our Community Resource Database, which includes almost 1,700 social service, healthcare, and government agencies, covering nearly 10,000 unique programs. We also maintain several strategic relationships with community partners to assist those in need, including:

  • Supporting the City of Cleveland’s 311 Call Center as the answering service outside of normal business hours, weekends, holidays, and during high-volume periods.

  • Partnering with CHN Housing Partners on utility assistance programs.

  • Managing Ohio’s problem gambling hotline (1-800-GAMBLER) and maintaining a database of more than 50 agencies providing gambling counseling services.

  • Providing on-site navigation services at the Cleveland Food Bank Community Resource Center.

  • Assisting veterans through the Help2Veterans program that provides connections to employment, food, counseling, and VA benefits.

  • Working to save community members money on prescription drug costs through the MedRefer program.

  • Teaming with Cleveland Public Library to provide dedicated 211 phone lines at library branches.

  • Supporting Cuyahoga County’s Fatherhood Initiative by connecting men to the services and programs that encourage fathers to play an active role in nurturing and raising their children.

Visit the services section to learn more about the wide range of topics our Navigation Specialists are equipped to assist with for community members.