Community Resource Database

United Way 211’s Community Resource Database includes almost 1,700 social service, healthcare, and government agencies, covering nearly 10,000 unique programs. The database is curated by five professional Content Specialists who contact every agency and program directly to make updates on an annual basis. Updates to the database are available immediately to 211 Navigators.

When someone calls 211, our Navigation Specialists utilize this comprehensive database to identify the services that best fit the caller’s needs. We then work with the caller to build a customized solution to their unique situation.

Visit the services section to learn more about the wide range of topics for which our Navigation Specialists are equipped to provide assessment and information, or view some simulated 211 phone calls to learn how we help people find, understand, and access community resources. 

To alert our Community Resource Content Specialists about new agencies or services (or changes to existing ones), send a Community Resource Update.