Frequently Asked Questions

What is 2-1-1?

What can I expect when I call or chat?

How is 2-1-1 different from 9-1-1 or 4-1-1?

Is there a charge for dialing 2-1-1?

What if dialing 2-1-1 does not work from my landline or cell, or I'm using a rotary phone?

What type of information can 2-1-1 provide?

If a 2-1-1 Navigation Specialist suggests that I contact a particular agency or service, does that mean that agency or service has been approved by 2-1-1?

How do I get my agency listed in the database?