Web Links For Staff

United Way 2-1-1 Internal Applications

ADP - punches, timesheet, and time off 

InContact- telephony software

Nice IEX - scheduling software

Navigate - Refer... but web-based  

Verint - City of Cleveland Ticketing System (311)

Scorebuddy - quality assurance software

15Five - performance management and goal tracking system

Office 365 - remote email and calendar access 

AIRS Learning - training

Project-Specific Links

Taxonomy Term Revision Changelog - Recent Changes to Taxonomy Indexing

3-1-1 City FAQs - Direct links to city FAQs by topic

Emergency Starting Point Database

Hunger Network Guide - Search addresses for assigned HN pantry

Scripts, Tips, and Procedures

2-1-1 Script

3-1-1 Script (3-1-1 Staff) 

3-1-1 Script (2-1-1 Staff)

Problem Gambling Script

Scheduling a Follow-up Survey

Suicide Calls

Domestic Violence

Engaging Police and EMS

Abuse and Neglect

Assessment - Food

Assessment - Stablizing Housing

Assessment - Shelter

Assessment - Utilities

Harassment Calls

Follow-up Policy

Language Line

Inquiry Tips and Advocacy

Informational Materials

Poverty Level Calculator

AIRS Training Manual (formerly ABCs of I&R)

QA Guide (Phone) - Quality Assurance Metrics and Definitions

QA Guide (Chat) - Quality Assurance Metrics and Definitions

ReferNET Troubleshooting Guide - when Refer goes down

Resource Style Guide - guidelines for Community Resource Content Specialists 

Cuyahoga County Emergency Preparedness Guide

Resource Disaster Roles