Partnerships
United Way 211 thrives as a vital community asset because of our history of strong partnerships. Organizations turn to us to help them accomplish their goal of assessing and connecting people to community resources efficiently and effectively. See our list of current partners.
What are the benefits of partnership?
211 is a single, easy-to-remember 24-hour phone number
We provide a convenient and professionally staffed entry point for callers to find the resources they need 24 hours a day, seven days a week, 365 days a year. This is made possible by our Community Resource Database, which includes almost 1,700 social service, healthcare, and government agencies, covering nearly 10,000 unique programs. We also maintain several strategic relationships with community partners to assist those in need, including:
- Supporting the City of Cleveland’s 311 Call Center as the answering service outside of normal business hours, weekends, holidays, and during high-volume periods.
- Partnering with CHN Housing Partners on utility assistance programs.
- Managing Ohio’s problem gambling hotline (1-800-GAMBLER) and maintaining a database of more than 50 agencies providing gambling counseling services.
- Providing on-site navigation services at the Cleveland Food Bank Community Resource Center.
- Assisting veterans through the Help2Veterans program that provides connections to employment, food, counseling, and VA benefits.
- Working to save community members money on prescription drug costs through the MedRefer program.
- Teaming with Cleveland Public Library to provide dedicated 211 phone lines at library branches.
- Supporting Cuyahoga County’s Fatherhood Initiative by connecting men to the services and programs that encourage fathers to play an active role in nurturing and raising their children.
211 is a rich source of data
We routinely share information about community needs and service gaps so health, government, and social service agencies may analyze local trends. Our data is used by the Center for Community Solutions, The U.S. Census Bureau, Cleveland State University, Case Western Reserve University, and Cuyahoga County officials, among others. Visit out reports and trends pages to see the types of data we are able to report.
211 engages with the community
We are a dynamic, versatile team looking to provide help where we are needed. We have gone into the field at Ohio Means Jobs and MetroHealth Medical Center, the Cleveland Clinic, Care Alliance, Cleveland Public Libraries, and The Greater Cleveland Foodbank Community Resource Center to help clients and patients navigate social services, serving as a neutral source of information and advocacy.