Thank you for calling the 2-1-1 COVID-19 Vaccine Information Line. My name is _____. How may I help you?
Are you currently a patient at Cleveland Clinic, University Hospital, MetroHealth or St. Vincent Charity Hospital?
If yes, refer to their hospital.
Cleveland Clinic - Eligible Cleveland Clinic patients can currently sign up for a vaccination appoint through their MyChart account. If you need assistance or other information, please visit https://my.clevelandclinic.org/landing/covid-19-vaccine or call 216-444-2538
University Hospital - Eligible University Hospital patients can currently sign up for a vaccination appoint through their website at https://vaccine.uhhospitals.org. Once you are registered, hospital staff will contact you when appointments are available. If you need assistance registering online, I can help.
MetroHealth - Eligible Metrohealth patients can currently sign up for a vaccination appointment through their MyChart account. If you need assistance or other information, please visit https://www.metrohealth.org/covid-19/covid-vaccine or calll 216-778-7800.
St. Vincent Charity - Eligible St. Vincent Charity Hospital patients can currently sign up for a vaccination appoint through their website at https://www.stvincentcharity.com/services-centers/covid-19-vaccination/. Once you are registered, hospital staff will contact you when an appointment is available. If you need assistance registering online, I can help.
If no: Do you have a primary care physician?
If yes, refer to primary care physician.
If no, continue to screen for other options.
If your caller is in an eligible group based on their occupation, not their age / health status, they should first contact their employer for guidance.
If their employer does not have guidance in place, and they live or work in the City of Cleveland contact the Cleveland Department of Public Health: (216) 664-2300.
If their employer does not have guidance in place, and they live or work in Cuyahoga County outside of the City of Cleveland contact Cuyahoga County Board of Health: (216) 201-2000.
Use the GIS System to refer callers to locations in their area or to an area that is easy for them to access.