A woman in her early 20s called 2-1-1 for help with asthma prescriptions. Expecting to pay $80 total for 2 medications, she was shocked when the price came out to more than $385. With no health insurance and working part time while going to college, she didn't have nearly enough money to cover the cost.
Recognizing the caller's need, the Specialist who took the call transferred... read more
I was talking to a 59-year-old man who called 2-1-1 for food. As we began discussing some options, I realized the situation was far more complex than just a matter of finding him some groceries. The gentleman told me he was living in an unfurnished apartment, and dealing with spinal cord injuries that impair his movement.
When I asked him if had any food left in... read more
A disabled veteran and father of four called 2-1-1 a few weeks after a Christmas Day fire ravaged the family’s home. Insurance covered the dwelling, but not their possessions, or a place for them to stay while the home was being repaired. By the time they reached us, the family had exhausted not only emergency assistance from the Red Cross, but also their own savings... read more