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Privacy Policy

This notice may be amended at any time without prior notification. Personal information collected by the through this website and the United Way 2-1-1 Community Information Center only when appropriate. With client permission, United Way 2-1-1 may disclose a client’s provided information in order to connect the client with resource referrals.

United Way 2-1-1 requires that all written, electronic and verbal information regarding clients be handled according to certain principles of confidentiality. United Way 2-1-1 defines client confidentiality as the protection of any information shared by the client with a United Way 2-1-1 staff member during the course of the client’s request for information, referral and/or assistance. It includes any written or electronic documents and data collected in the course of program reporting and measurement. Information about a client from written sources may be released only under the following circumstances: 

  • In a medical emergency, information will be given to medical personnel to the extent needed to meet the emergency.
  • Information that, in the belief of the senior staff member available, indicates clear and immediate danger to the client or to other people will be given to the proper authorities who will be involved in dealing with that danger.
  • Any written permit for release of information will be turned over to the director or coordinator of the service holding the information sought. No individual employee will release information on his or her own authority.

If, with the client’s verbal permission, and at his/her request, United Way 2-1-1 is seeking help for that client from another agency, verbal information about the client may be given to that agency to the extent necessary to obtain help, or to establish that it is not available. There are some circumstances in which United Way 2-1-1 staff members are required to break client confidentiality. Client confidentiality and rights to privacy do not apply in the following circumstances:

  • Abuse: Specifically of a minor, elderly person or disabled adult in the care of another adult or agency serving as a caregiver.
  • Suicide: Any threat to lethally harm oneself.
  • Homicide: Any threat to lethally harm others.

United Way 2-1-1 collects and aggregates non-identifying client information for the purpose of data reports for funders, the public and website analysis.