Community Resource Navigation Specialists

Our more than 35 Community Resource Navigation Specialists are the passionate, diverse and highly trained group of individuals who help 2-1-1's clients identify their needs, locate resources, and arrive at clear, individualized plans for moving forward.

While we equip each of our specialists with over 90 hours of initial community resource navigation training and monthly subject-specific webinars, we depend on the staff's impressive and varied educational backgrounds and collective decades of experience in government, health and human services (as well as the private sector) to help us continuously improve the service 2-1-1 delivers.

2-1-1's Community Resource Navigation staff boasts more than a dozen degreed or licensed social workers; a variety of Master's level graduates in subjects ranging from library science and education to political science and public policy; and an equally wide-ranging collection of Bachelor's degree in both the arts and sciences.

And like any great team, our staff's ideas and experiences - as parents, veterans, musicians, sports fans, bakers, runners, birders, film buffs and coffee snobs - are as varied as their skills.  

Community Resource Content Specialists

Our 6 full-time Community Resource Content Specialists are a tight-knit group of critical-minded writers, editors, researchers, and data geeks who work with local service providers to understand, structure and continuously update information about the more than 18,000 programs for which the Navigation Specialists can assess and refer.

Leaning on bachelor's- and master's-level liberal arts educations, as well as professional experience in a variety of social service and government fields, the Resource staff are committed to maintaining the most accurate, detailed, and comprehensive database of community resources available, written with a focus on the person seeking help, using information vetted directly by the professionals who provide it.

They're also a great a team. Fewer sports fans, though.